Wesley Medical Center - Billing Inquiries

Bill Payment & Inquiry

We are committed to providing you with the best available healthcare and the finest possible billing services. Should our billing service not meet your expectations or if you have questions, please contact our business office. You may direct all billing questions to
1-866-656-8778 or e-mail us at HCA.CustomerService@HCAHealthcare.com. The mailing address for our business office is HCA Patient Account Services, 10030 MacArthur Blvd. Suite 200, Irving, TX 75063.

A note about bill payment and inquiry: All bill payment and account information obtained in the "Pay or View Bill Online" area of our Web site is encrypted or encoded to secure the information so it can only be read by the intended recipients.

A note about e-mail: As you are aware, general Internet e-mail is inherently not secure. We recommend that items considered confidential or private in nature not be communicated through your e-mail at this time (i.e., Social Security Numbers, diagnosis information, credit card numbers, etc.). When conveying confidential or private information, please contact Patient Account Services directly at the phone number listed on your statement.

About your bill
Billing Process
How and where to pay
Credit policy
Frequently asked questions

About your bill

Hospital bill
You will receive one or more bills for the services you received during your stay at Wesley Medical Center. Your hospital bill includes charges for your room, food, medical supplies, nursing care and any tests or procedures performed.

Physician bill
Most physicians are independent providers, not hospital employees. You will receive separate bills from the doctors who provide medical and surgical care to you in the hospital. These physicians include:

Primary care physicians
Specialty care physicians
Emergency physicians
Anesthesiologists
Radiologists
Pathologists

Medical residents will not send a bill.

Billing process

Each time you register at Wesley Medical Center for a new medical service, we will assign you a new account number and make copies of your insurance card and driver's license. You should bring your most recent insurance card and a photo ID with you when you come to the hospital.

If you provide us with complete and accurate insurance information, Wesley Medical Center will file your primary and secondary claims for you.

Most insurance plans do not provide full coverage for hospital billings. You will be expected to pay deductibles, co-payments and coinsurance charges at the time of service or at discharge.

Hospital bills are usually sent to your insurance company within four days of discharge or outpatient service. You will be notified of the balance on your account (minus any deposits you have made) after your insurance company has paid its portion.

Payment is expected at the time of service or at discharge, for those without insurance.

If you do not have health insurance, you will be eligible to receive an uninsured discount off total charges. For more information prior to your services you may call
316-962-2404 to talk to a financial counselor.

HMOs and PPOs

Benefit and coverage rules and policies differ from carrier to carrier and plan to plan, so you should become familiar with the specifics of your insurance plan. If you are enrolled in a managed care or HMO plan through an employer, contact your Human Resources Department for information and assistance regarding your individual benefits. Wesley Medical Center participates with a number of HMOs, PPOs and POS plans.

Wesley contracts with these providers:

Aetna

Blue Cross (except Boeing Traditional)

Health Partners of Kansas — HPK

Most Medicare replacement plans

Multiplan — PHCS

Mutual of Omaha — HPK

National Provider Network — NPN

PPO Next — PHN, Healthstar and Med Control

Preferred Health Network — PHN

United Healthcare

Wichita Preferred Provider Association — WPPA/PCN

This list is not all-inclusive. Contracts change frequently; always check with your Human Resources Department for the most current information regarding your individual benefits.

This information was last updated in July 2009.

Medicare

Medicare Part A provides benefits for inpatient hospitalization. Medicare part B provides benefits for ambulatory surgery, emergency services, physician services and outpatient diagnostic testing. Your Medicare card will indicate if you have Part A benefits, Part B benefits, or both, and their effective dates. Since August 2000, Medicare Part A payments to hospitals have been based upon the services rendered. Medicare Part A has predetermined your copayment responsibility for each covered procedure or test performed on an outpatient basis in a hospital. Questions about specific Medicare benefits should be directed to Kansas Medicare, toll free, at 1-800-MEDICARE (1-800-633-4227) or via the Internet at www.kansasmedicare.com.

Medicaid

Medicaid is a state-run healthcare system that covers almost all aspects of healthcare: emergency room treatment, inpatient hospitalization, outpatient diagnostic testing, ambulatory surgery, etc. Some services are subject to patient co-payments. Patients enrolled in Medicaid managed-care programs are sometimes restricted as to the facilities from which they may seek non-emergent treatment. Medicaid beneficiaries should contact their local office of the Department of Social Services for more information on Medicaid benefits, coverage and managed care options. For emergency care you can come to the hospital without calling.

How and where to pay

In person:
Wesley Medical Center
550 N. Hillside
Wichita, KS 67214

Admissions North - Building 3, First Floor - near main entrance
Daily 5 a.m. - 9 p.m.
Admissions Southeast - Building 7, First Floor - Critical Care Building
Monday - Friday, 6:30 a.m. - 6:30 p.m.
Cashier's Office - Building 3, First Floor - near main entrance
Monday - Friday, 8:30 a.m. - 4:30 p.m.

You may also pay at Emergency Department (ER) Admissions, Ambulatory Surgery Unit (ASU) Admissions, and Wound Care/Hyperbaric Admissions at the time of your visit. Cash, personal checks, travelers checks, money orders and major credit cards (Visa, Mastercard, American Express, Discover) are accepted.

By mail: Mail payments to the address included in your statement. Personal checks, travelers checks, money orders and major credit cards (Visa, Mastercard, American Express, Discover) are accepted. Please do not send cash in the mail.

Credit card by phone: Credit card payment may be made by calling toll- free 866-656-8778 with your credit card information. Major credit cards (Visa, Mastercard, American Express, Discover) are accepted.

Check by phone: Electronic check payment is available by calling toll free 866-656-8778 with your check information.

Credit card or check via Web site: To pay by credit card or check, click here.

Credit policy

Payments are due within 30 days after you receive your statement. Our National Patient Account Services (NPAS) will contact you within 30 days for payment arrangements on the balance if you have not made prior arrangements.

Accounts not paid within 90 days will be referred to our outside collection agency. At that time your account may be reported on your credit report. We will work with you as much as possible to prevent this from happening.

Frequently asked questions

Q:	Should I bring my insurance card with me to the hospital?
A:	Yes, the registration process goes much faster when you bring your insurance cards with you. All forms of health insurance must be presented at time of registration, even if you have already provided us with your insurance information over the phone.
Q:	Do I need to let my insurance company know that I'm going to the hospital? What will they cover?
A:	We encourage you to check with your insurance company or your employer's Human Resources Department with specific questions about what is or is not covered by your insurance plan.
Q:	How will I know if my insurance company has paid my bill?
A:	The statement you receive from Wesley Medical Center will indicate the amount your insurance company has paid and any balance you owe. You are responsible for paying this bill in full or set up payment arrangements by calling HCA Patient Account Services at 866-656-8778.
Q:	Will the hospital file my Worker's Compensation claims for me?
A:	Yes, we will bill worker's compensation insurance or the employer, for patients who provide us with that information.
Q:	Do I have to pay my copayment at the time of service?
A:	You are expected to pay your estimated copayment and deductible prior to or on the date you receive services.
Q:	Why do I have to give you information about other insurance if I have Medicare coverage?
A:	Medicare requires us to bill any insurance company that could be responsible for your expenses before we bill Medicare. Medicare will not allow us to file claims until the other insurer has denied claims. Sometimes another party may be responsible for your expenses before we bill Medicare. For example, if you were injured in a car accident, at your worksite, or on someone else's property, those claims must be filed before Medicare is billed.